W. Edwards DemingOut of the Crisis, 1986
Quality is made in the boardroom: 94% of problems belong to the system, so management must transform the system via his 14 points, constancy of purpose and reduction of variation.
Joseph JuranQuality Control Handbook, 1951
Quality means fitness for use, managed through the trilogy of quality planning, quality control and quality improvement.
Philip CrosbyQuality Is Free, 1979
Quality is conformance to requirements; the standard is zero defects, and quality is measured by the price of nonconformance.
The EclipseFrontiers® LensQuality is a leadership decision that workers execute.