Nick Mehta et al.Customer Success, 2016
A living, mutually-owned document translating the customer's business objectives into measurable milestones, owners and timelines — the operating agreement for value delivery.
Lincoln MurphySixteen Ventures
The success plan operationalises the desired outcome: without an agreed definition of success, every renewal conversation is improvisation.
The EclipseFrontiers® LensUnwritten success is unrenewable success.