Customer Success · The Frontier Lexicon

Product Adoption

Lexicon / Customer Success / Product Adoption
Everett RogersDiffusion of Innovations, 1962

Adoption spreads through a population in stages — innovators, early adopters, early and late majority, laggards — driven by relative advantage, compatibility, simplicity, trialability and observability.

Geoffrey MooreCrossing the Chasm, 1991

Between early adopters and the mainstream lies a chasm; crossing it requires targeting a beachhead niche with a whole product.

Wes BushProduct-Led Growth, 2019

In product-led companies, adoption is the revenue engine: usage depth and breadth inside accounts predicts expansion better than any sales signal.

The EclipseFrontiers® LensAdoption is the renewal, rehearsed daily.
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Related in Customer Success

Customer SuccessChurnNet Revenue Retention (NRR)Customer Health ScoreCustomer OnboardingTime to Value (TTV)Customer Lifetime Value (CLV)Expansion Revenue

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